Application Support Engineer

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Job Description

Principal duties and responsibilities :

• Prepare, set-up and maintain the different environments required, according to the project phases (development, testing…) with our infrastructure provider

• Implement, integrate and support third party software as well as internally developed applications within the IT Services

• Support the production environment 24/7 and solve business and IT incidents with innovative solutions to ensure that a maximum service level is provided to Customers on a 24-hour basis

• Analyze problems, resolve issues and perform monitoring, tuning and optimization of performance of in-house IT applications as well as third party software whilst ensuring maximum availability and service to customers

• Ensure the integrity of the production environment and implement upgrades or new products that are critical for the daily operational business

• Create and update all documents related to applications and their supporting systems.

• Perform all other duties as assigned.

Luxembourg - Consulting Services


• Equivalent to the completion of at least 3 years of college coursework in computer science, management information systems or a closely related field or equivalent work experience.

3-5 years of experience in a similar position, ideally in the banking or financial sector

• Hands-on knowledge of enterprise server and desktop operating systems, applications and scripting such as

o Linux, AIX, Microsoft Windows

o Oracle, SQL

o Websphere Application Server

o IIS ( Internet Information Services )

o Kornshell, Powershell, PL SQL, VBscript

Preference is given to individuals with a background on Linux

• Knowledge on a Scheduler tool such as Tivoli Workload Scheduler is considered as an advantage

• Previous experience providing IT support in a 24-hour operational environment preferred

Skills :

• Team player with strong interpersonal skills

• Willingness to contribute and support a Knowledge sharing culture

• Positive Attitude and Customer Focus

French and English (Verbal, Written, Interpersonal, Proactive listening) languages are mandatory

• Agile & Devops enthusiastic

• Innovative thinking and problem solving

• Effective time management

• Ability to conduct research into software development and delivery concepts, as well as technical application issues

• Ability to demonstrate proficiency with applications troubleshooting principles, methodologies and incident resolution

• Willingness to work weekends as required

* Only candidates with valid work permit in Luxembourg will be selected *

We offer

Real career possibilities in a fascinating IT sector, a constantly growing dynamic company, and a well-established international track record;

A strong learning and development program;

A challenging environment, where collaborative working and continuous self-improvement is the key to success;

A good work-life balance;

A competitive salary package (including meal vouchers, hospital insurances, pension insurance plan, etc.).

Apply now!


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