Technical Support Engineer (m/f/d)

I.R.I.S., a Canon company, offers high-quality solutions for the digitalization of paper-based documents. The division Products & Technologies develops technologies and products for Intelligent Document Recognition and markets its portfolio on a worldwide basis through strong partnerships. I.R.I.S. Products & Technologies is located in Germany, Benelux and USA.

Start your career at I.R.I.S. Products & Technologies as Technical Support Engineer (m/f/d)


As Technical Support Engineer (m/f/d) at I.R.I.S. P&T, you will play an active role in providing technical 1st- and 2nd- Level-Support for all partners and/or end customers of I.R.I.S. Products & Technologies, including the solution of technical problems of any kind related to I.R.I.S. Software.


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Job Description

Position responsibilities:

  • Handle and resolve customer questions, issues and complaints in accordance with pre-defined Service Levels in relation to installation, activation, usage and/or configuration of I.R.I.S.’ Software Products.
  • Follow the resolution process to the very end.
  • Take part in the creation, the update and the upkeep of accurate KB / FAQ’s in the Ticketing System
  • Be an active part in the continuous improvement of our Service Quality and share your ideas
  • Closely cooperate with the I.R.I.S. R&D Department concerning the occurrence and resolution of regular bugs and problems inside the Software.
  • Get acquainted with the I.R.I.S. Software Portfolio and master it
  • Be able to communicate and possibly train internal and external partners regarding I.R.I.S. Software
  • Place of Work: Aachen (Germany)
Germany - Aachen

Profile

Desired Skills & Experience:

  • Bachelor’s degree in Computer Sciences or equivalent (trained IT-Specialist)
  • Programming knowledge in Windows (VB .NET required, COM/XML/Python a plus)
  • Excellent knowledge of English and German
  • Apply analytical thinking to complex projects
  • Ability to work independently and meet deadlines
  • Excellent communication skills (written and verbal)
  • Team spirit, dedicated and very committed to end-customers and partners

We offer

What We offer:

  • The opportunity to be part of a strong, ambitious and fast-moving high-tech organization
  • The opportunity to work within an international, respectful and collaborative environment with a local, family atmosphere
  • An attractive salary package
  • We also have flexible working hours, home working facilities and our offices are easily accessible

Apply now!

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