Technical Support Engineer (m/f/d)

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Job Description

Position responsibilities:

  • Handle and resolve customer questions, issues and complaints in accordance with pre-defined Service Levels in relation to installation, activation, usage and/or configuration of I.R.I.S.’ Software Products.
  • Follow the resolution process to the very end.
  • Take part in the creation, the update and the upkeep of accurate KB / FAQ’s in the Ticketing System
  • Be an active part in the continuous improvement of our Service Quality and share your ideas
  • Closely cooperate with the I.R.I.S. R&D Department concerning the occurrence and resolution of regular bugs and problems inside the Software.
  • Get acquainted with the I.R.I.S. Software Portfolio and master it
  • Be able to communicate and possibly train internal and external partners regarding I.R.I.S. Software
  • Place of Work: Aachen (Germany)
Germany - Aachen

Profile

Desired Skills & Experience:

  • Bachelor’s degree in Computer Sciences or equivalent (trained IT-Specialist)
  • Programming knowledge in Windows (VB .NET required, COM/XML/Python a plus)
  • Excellent knowledge of English and German
  • Apply analytical thinking to complex projects
  • Ability to work independently and meet deadlines
  • Excellent communication skills (written and verbal)
  • Team spirit, dedicated and very committed to end-customers and partners

We offer

What We offer:

  • The opportunity to be part of a strong, ambitious and fast-moving high-tech organization
  • The opportunity to work within an international, respectful and collaborative environment with a local, family atmosphere
  • An attractive salary package
  • We also have flexible working hours, home working facilities and our offices are easily accessible

Apply now!

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Ask our Recruiters

Do you need more detailed information about this vacancie? Or do you have questions regarding our recruitment procedures? Perhaps you just want to know more about our values and corporate culture? Please contact us for more information.

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