Turn every incoming document into business action.
Bring incoming documents and correspondence into one intelligent flow. Understand what each item is about, extract useful information and route it to the right team or business process with less manual sorting and delay.
Move from shared inboxes and document queues to productive work
IRISPulse Digital Mailroom combines document intelligence, validation and workflow automation so inbound correspondence becomes a controlled business process rather than a manual sorting task.
A clear path from arrival to resolution
Bring content in
Collect incoming documents and correspondence in a controlled digital intake flow.
Know what it is
Classify each item, understand its purpose and extract useful information.
Keep control
Apply rules and human review where business-critical information needs confirmation.
Move work forward
Deliver content and data to the responsible team, workflow or connected system.
Invoice and supplier correspondence
Recognize finance documents, extract useful information and connect content to the appropriate workflow.
Customer and citizen requests
Identify what an incoming request concerns and send it to the responsible service with the right context.
Contracts, forms and complex documents
Apply document understanding to varied layouts and unstructured content while retaining human validation for exceptions.
Departmental intake
Standardize inbound handling across teams while connecting each document class to the appropriate process.
A Digital Mailroom that connects with your business
IRISPulse Digital Mailroom uses IRISPulse document intelligence, workflow, integration, identity, security and data services. It can connect inbound content with ERP, ECM, archive, APIs and supported hybrid IRIS environments.
- Understand real-world documents
Use classification, extraction and AI services as part of an operational workflow. - Configure the process
Apply workflows, business rules, validation, roles and document classes. - Connect the outcome
Deliver content and data through enterprise integrations and APIs.
Digital Mailroom flow
Inbound content
Documents · correspondence · forms · business files
Document intelligence
Classification · extraction · AI Xtract services
Workflow and control
Business rules · validation · user roles · orchestration
Business delivery
Teams · queues · ERP · ECM/archive · APIs
Platform foundation
Multi-tenant management · identity · security · document and data services
Replace manual sorting with intelligent, actionable intake.
Start with your inbound channels, document types, routing rules and process bottlenecks.